FAQs

100% Satisfaction Guarantee and Hassle Free Returns. Not satisfied with your purchase for any reason? Maybe it doesn’t match the rest of your decor like you thought it would? Whatever the reason, don’t worry - we offer a full 60 day 100% refund guarantee.

Outstanding Customer Service. We’re easy to get ahold of and happy to help! Send us an email at info@artfily.com or give us a call 1-866-278-3459. We’ll actually pick up the phone and reply to your emails, unlike some of the other guys.

WHAT IS YOUR CANCELLATION POLICY?

If you are needing to cancel your order, please contact us via email within 6 hours of placing the order. All of our products are print to order, so after 6 hours, we send the order to printing and processing to ensure it gets delivered to you in a timely fashion. 

SHIPPING BACK YOUR ORDER:

While we always provide free shipping to you, we do not provide free return shipping. Please review our complete return policy before sending back your order.

• Please ship returns to: 921 Strangler Fig Ln Sanibel FL 33957
• We don’t require a Return Authorization, but please include your original packing slip inside your return.
• We are not responsible for any returns that may be lost or damaged in transit.
• All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.

SOMETHING WRONG?

Upon receipt, please inspect your order immediately.

• If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at info@artfily.com so we may address the issue.
• We cannot make exceptions once you have had the merchandise in your care for a longer period.
• We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.