FAQs
READY TO HANG!
Read these instructions carefully before starting...
Step 1. Open box
Step 2. Remove canvas
Step 3. Hang
Step 4. Bring on the compliments
WHEN WILL MY ORDER SHIP?
Within the US, expect your item within 7-10 business days of purchase. International orders will get to you in 15-17 business days of purchase. When your order ships you can request your tracking number via email: info@artfily.com
WHAT IS YOUR RETURN POLICY?
100% Satisfaction Guarantee and Hassle Free Returns. Not satisfied with your purchase for any reason? Maybe it doesn’t match the rest of your decor like you thought it would? Whatever the reason, don’t worry - we offer a full 60 day 100% refund guarantee.
Outstanding Customer Service. We’re easy to get ahold of and happy to help! Send us an email at info@artfily.com or give us a call 1-866-278-3459. We’ll actually pick up the phone and reply to your emails, unlike some of the other guys.
SHIPPING BACK YOUR ORDER:
While we always provide free shipping to you, we do not provide free return shipping. Please review our complete return policy before sending back your order.
- Please ship returns to: 921 Strangler Fig Ln Sanibel FL 33957
- We don’t require a Return Authorization, but please include your original packing slip inside your return.
- We are not responsible for any returns that may be lost or damaged in transit.
- All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.
SOMETHING WRONG?
Upon receipt, please inspect your order immediately.
- If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at info@artfily.com so we may address the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period.
- We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.
DO YOU OFFER BULK PRICING?
We offer bulk pricing on a very limited basis. Please email info@artfily.com if you are interested in buying 7+ pieces.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email: info@artfily.com and your email will be forwarded to the best person!
INCHES OR CENTIMETERS?
All pieces are in inches. Calculations are as follows:
12 x 18 (Inches) = 30.48 x 45.72 (Centimeters)
18 x 24 (Inches) = 45.72 x 60.96 (Centimeters)
30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)
40 x 60 (Inches) = 101.6 x 152.4 (Centimeters)
WHAT CARRIER DO YOUR ORDERS SHIP?
Most U.S. orders are shipped via Fedex or UPS, some are shipped with a regional carrier.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex, Amazon Pay, Google Pay and Apple Pay.
WHO DO I CONTACT FOR ANY OTHER QUESTIONS?
Email: info@artfily.com
U.S. Phone Support: 800-200-2105
Open Mon.- Fri. 9:00 a.m.- 5:00 p.m. Eastern Time