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Refund Policy

We get it, things don't always work out! We're here to help get it right! We offer Store Credit for returns. We do not issue refunds. Please reach out to us with any questions regarding sizing. Store Credit never expires. Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.  Feel free to email info@artfily.com with any questions. 

 

RETURNS:

  • Any item ending in .99 are Final Sale and are not eligible for return or exchange.
  • Items discounted 30% or greater will also be considered Final Sale. No exceptions.
  • The term "Final Sale" means an item can not be retuned or exchanged. 
  • All returns must be received within 30 days of the original purchase date.
  • Returns will be credited with an electronic store credit for the original purchase price, in order to offer free shipping and discounted return labels we do not offer refunds. 
  • Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit.  

 

SHIPPING BACK YOUR ORDER:

While we always provide free shipping to you, we do not provide free return shipping. Please review our complete return policy before sending back your order.

  • Please ship returns to: 8179 Lagoon Rd. Fort Myers Beach FL, 33931
  • We don’t require a Return Authorization, but please include your original packing slip inside your return.
  • We are not responsible for any returns that may be lost or damaged in transit.
  • All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.

 

SOMETHING WRONG?

Upon receipt, please inspect your order immediately. 

  • If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at info@artfily.com so we may address the issue. 
  • We cannot make exceptions once you have had the merchandise in your care for a longer period.
  • We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.